Pearson VUE Test Proctor
Job Title: Pearson VUE Test Proctor
Position Summary:
As a Pearson VUE Test Proctor, you will play a crucial role in ensuring the smooth operation of our testing center by providing excellent customer service, overseeing exam sessions, and upholding strict security measures. You will be responsible for efficiently managing a high volume of appointments, verifying candidate identification, and closely monitoring exam sessions to maintain integrity and security standards.
Duties and Responsibilities:
Customer Service:
• Greet candidates warmly and assist them with any inquiries or concerns in a friendly and professional manner.
• Provide guidance to candidates regarding exam procedures, policies, and technical requirements.
• Address candidate issues promptly and effectively to ensure a positive testing experience.
Appointment Management:
• Efficiently handle a high volume of appointments, approximately 20 per session, while maintaining organization and adherence to scheduling protocols.
Candidate Verification:
• Verify candidate identification documents according to Pearson VUE's strict guidelines and procedures.
• Ensure the accuracy of candidate information and registration details in the Pearson VUE system.
Exam Monitoring:
• Conduct thorough pre-exam checks to ensure the testing environment meets Pearson VUE's standards for security and comfort.
• Monitor exam sessions closely to prevent cheating or misconduct, while also maintaining a supportive and non-intrusive presence.
• Respond promptly to any irregularities or technical issues that may arise during exams, following established protocols for resolution.
Administrative Tasks:
• Maintain accurate records of candidate attendance, exam sessions, and any incidents or concerns that occur during testing.
• Complete administrative tasks such as processing candidate registrations, and reports as required by AIU#3 and Pearson VUE protocols
Qualifications:
1. High school diploma or equivalent; bachelor's degree preferred.
2. Previous experience in customer service, administration, or a related field is desirable.
3. Strong interpersonal skills and the ability to communicate effectively with diverse individuals.
4. Attention to detail and the ability to follow strict procedures and guidelines.
5. Proficiency in basic Microsoft Office computer skills and familiarity with office software
applications.
6. Ability to work efficiently in a fast-paced environment and handle multiple tasks simultaneously.
7. Willingness to adhere to Pearson VUE's code of conduct and uphold the integrity of the testing process.
8. Ability to travel
9. Ability to comply with the AIU Conduct policy
Working Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Sitting for extended period of time
• Lifting, carrying, pushing, pulling 35 pounds
• Ability to kneel, crouch, bend and reach to retrieve and handle teaching materials and supplies
• Moving fingers and hands in a repetitive manner
• Ability to speak clearly and distinctly when communicating with limited English-speaking customers
• Hearing clearly
• Adequate vision to perform duties
The information contained in this job description is for compliance with Americans with Disabilities Act (ADA) and is not an exhaustive list of the duties performed for this position. Additional duties are performed by the individuals currently holding this position and additional duties may be assigned.
Disclaimer: The preceding description is not designed to be a complete list of all duties and
responsibilities required of this position.
Reports To: Adult Education & Workforce Development Supervisor
Department: ECFCS/FACES
Position Schedule: Afternoons and Evenings Monday – Friday and weekends depending on program
events
Salary: $16
Benefits: This is a Part-Time position
To Apply: Create an on-line application and upload a cover letter, resume, PA Certificate (if applicable)
and transcripts at the AIU Career Site.
Please send any questions to: recruitment@aiu3.net
The Allegheny Intermediate Unit is an equal opportunity education institution and will not discriminate
on the basis of race, color, national origin, ancestry, religion, sex, sexual orientation, age, handicap, or
limited English proficiency in its educational programs, services, facilities, activities or employment
practices as required by Title IX of the 1972 Educational Amendments, Title VI and Title VII of the Civil
Rights Act of 1964, as amended, Section 504 Regulations of the Rehabilitation Act of 1973, the Age
Discrimination in Employment Act of 1975, Section 204 Regulations of the 1984 Carl D. Perkins Act, the
Americans with Disabilities Act, or any other applicable federal or state statute